Common Questions

To modify your booking, log in to our website using your phone number. If you haven’t registered, please call or WhatsApp us at 0208 156 4788. We’ll assist with amendments in line with our cancellation policy.

Standard treatment sessions are priced at £70. Concessionary or regular session rates may be available upon agreement.

We understand that delays can occur. If you’re late, we’ll strive to deliver the best possible treatment within the remaining time. Please be aware this may affect the therapy’s effectiveness. Extensions beyond your scheduled slot aren’t feasible unless a subsequent slot is available. At our discretion, we may offer an extension at no additional cost.

Holisticaä is a judgment-free space. We understand clients have varying comfort levels regarding attire. You may undress to your comfort; your privacy and comfort are our priority.

Should you need to use the restroom during your session, please inform us, and we’ll pause to accommodate you. Our facilities are equipped with amenities, including feminine hygiene products, for your convenience.

Please inform us in advance of any nut allergies to ensure appropriate sanitization. We offer a variety of hypoallergenic creams, waxes, and oils. In certain cases, massage may be contraindicated; we’ll discuss suitable alternatives with you.

While no specific items are required, we recommend bringing any prescribed emergency medications (e.g., inhaler, Epi-Pen) and informing us accordingly. Additionally, consider bringing light layers to stay warm post-treatment.

We advise wearing loose, easily removable clothing to your appointment. Post-treatment, long-sleeved, well-covered attire helps maintain the massage’s warming effects for optimal benefit.

While we don’t process insurance payments directly, we’re happy to provide an invoice for you to seek reimbursement from your insurance provider. Payment is required at the time of service; we’ll supply the necessary documentation for your claim.

Same-day appointments aren’t guaranteed. Please check availability via our website or WhatsApp. We’ll respond to your inquiry promptly.

Parking is available for clients traveling by car or motor vehicle. As the clinic is located on a residential street, a parking permit is required between 8:00 am and 6:30 pm. Permits can be provided upon request at no additional cost.

Currently, the clinic is not wheelchair accessible. We sincerely apologise for this and are actively exploring ways to improve accessibility in the near future. Please contact us to discuss alternative options or accommodations we can provide.

Yes, the clinic is accessible by walking, car, bicycle, and public transport. We offer secure on-site bicycle parking monitored by security cameras for your peace of mind.

We recommend showering before your appointment and arriving a few minutes early to ensure a prompt start. Please have details of your medical history and any medications ready to discuss during the consultation, as this helps us create a personalised treatment plan. Most importantly, maintain an open mind and be willing to try new approaches during the massage and aftercare.

Holisticaä is a judgment-free space where you can comfortably experience remedial massage. While massage is not a cure for hair loss, it may help strengthen the scalp and hair follicles, potentially slowing further hair loss. Please feel at ease to discuss any concerns with us.